I would highly recommend Steven as a bookkeeper. Steven has been a client of mine for several years now and his bookkeeping is of a very high standard. Steven is great to work with and very professional.
I.D (Chartered Accountant)
I hired ASI Outsourcing in order to help the business move up from 4 to 5 star grading. ASI sent in a number of Secret Shoppers covering a wide range of demographics and followed up each visit with a comprehensive report. These reports highlighted areas of service that required more attention. This in turn made us better prepared for the official VS Grading visit when the 5th star was awarded. I was delighted with the service received from Steven, Angela and their team and continued to commission visits long after achieving the award. ASI Outsourcing offer tremendous value for money, are efficient and easy to work with. Their visits and reports help to improve service, staff morale and ultimately customer satisfaction.
5* Visitor Attraction, Angus
We have been working with ASI Outsourcing for customer satisfaction feedback since the beginning of 2008.
The programme has been fully accepted by all our staff members and the feedback we receive is vital in improving and maintaining our service standards.
From the reports we get back from the mystery visitors we can also identify the excellent service our team members provide to our customers, and recognise where we are performing well. It is really helpful having all areas of our attraction assessed. The online reporting tool from ASI Outsourcing allows us to view a comprehensive range of reports and graphs and see year on year comparisons at a glance. We have an excellent relationship with ASI Outsourcing and are very happy to recommend their services.
J.M (Visitor Centre Manager)
5* Visitor Attraction, East Lothian